A Romanian from the diaspora calls at 8 PM, their local time. At your office, it is midnight. The time zone difference makes them give up.
With Vocalyy, every call is answered anytime. The consultation, booked automatically.
A Romanian from the diaspora calls at 8 PM, their local time, for an urgent consultation about the residence permit. At your office? It is midnight. The time zone difference makes contact impossible. Monday morning, that Romanian found another consultant who answered. Lost consultation: 200 to 500 EUR.
Your clients are stressed. The immigration process is complex, delayed bureaucracy, approaching deadlines. And this stress translates into a huge volume of calls. The same client calls 3 times a week with the same question: "What is happening with my case?" Your consultants spend 4 to 5 hours a day on the phone answering routine questions instead of actually working on cases. But you cannot not answer. Diaspora clients call from different time zones. London, Toronto, Sydney. When your office is closed, they just got home from work. And if you do not answer, they find another consultant who does. Your firm operates at half capacity because half the day goes to repetitive calls that generate no new revenue.
Consultants work on cases, not on the phone. Diaspora clients get an answer whenever they call. Appointments book themselves, from any time zone. Client anxiety has decreased because they got an answer on the first try.
Immigration consulting firms with Vocalyy reduced by 65% the calls that reach consultants. Repetitive questions about documents, deadlines, case status are handled automatically. Consultants gained 4 hours per day of effective work on complex cases. Firm capacity grew by 30% without additional employees. Clients from London, Toronto or Sydney get an answer at their time, not Romania time. The number of new consultations grew by 25% because nobody calls to no answer anymore. Every lead is captured, every consultation is booked, every client is calmer.
